Accessibility Statement for Albertben Nigeria Limited
1. Commitment to Accessibility : Albertben Nigeria Limited is committed to providing accessible, inclusive, and user-friendly services for all customers, regardless of ability, age, or background.
2. Accessible Vehicle Options : We aim to offer vehicle options suitable for customers with mobility challenges. This includes vehicles with easy-entry features and options for customers traveling with assistive devices.
3. Website Accessibility : Our website is designed to be accessible and navigable using screen readers and keyboard-only navigation. We continually work to comply with WCAG (Web Content Accessibility Guidelines) standards.
4. Customer Support for All : Our customer support team is trained to assist clients with different accessibility needs, ensuring respectful and effective communication through phone, email, or in-person assistance.
5. Physical Office Access : Where applicable, Albertben Nigeria Limited strives to maintain office locations that are wheelchair-accessible and equipped with ramps, handrails, and clear signage for ease of navigation.
6. Inclusive Booking Process :We provide an easy-to-use booking system that accommodates people with disabilities. Assistance is also available over the phone for those unable to complete online bookings.
7. Alternative Formats : Upon request, we can provide essential documents, contracts, and terms of service in alternative formats such as large print or accessible digital text for users with visual impairments.
8. Employee Sensitivity Training : Our team undergoes ongoing training to better understand the needs of customers with disabilities and ensure dignity, respect, and equal service delivery for all.
9. Feedback Mechanism : We welcome feedback regarding accessibility. Customers can contact us to suggest improvements or report barriers they experience while accessing our services.
10. Continuous Improvement : Albertben Nigeria Limited is dedicated to regularly reviewing and upgrading our accessibility practices to meet the evolving needs of all customers and stay in line with best practices.
